At Altercase, we believe in hassle-free shopping, which is why we offer FREE shipping on all orders—no minimum purchase required!
Order Processing & Shipping Times
- Orders are processed within 2 business days (excluding weekends and holidays).
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Since we work with global suppliers, shipping times may vary:
- Standard Free Shipping: 1-2 business days
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- A tracking number will be provided once your order ships.
Where We Ship
- We offer worldwide shipping to most countries. However, some locations may have longer delivery times or limited availability.
- If we are unable to ship to your location, we will notify you immediately.
Order Tracking
- Once your order is shipped, you’ll receive a confirmation email with tracking details.
- If you don’t receive tracking updates within 2 days, contact us at originalaltercase@gmail.com.
Customs, Duties & Taxes
- International orders may be subject to customs fees or import taxes, which are the customer’s responsibility.
- We are not responsible for delays due to customs processing.
Lost, Delayed, or Damaged Shipments
- If your order is significantly delayed, please check your tracking details and contact the carrier first.
- If an order is lost or arrives damaged, contact us within 30 days of the expected delivery date with your order number and supporting photos (if applicable).
Order Changes & Cancellations
- Orders can only be modified or canceled within 24 hours after purchase. After that, orders are processed and cannot be changed.
Need Help?
For any shipping-related inquiries, reach out to us at originalaltercase@gmail.com!